Effective May, 2020

Coupon Policies

Coupons, discount offers, and promotions may not be combined with other offers.

Excluded from any discount programs, coupons, special offers are the following: Pandora, Brighton, Alex and Ani, Hallmark Keepsake Ornaments, Gift Certificates, Custom or Special Orders.

Annie’s Hallmark values each and every customer. We gladly
accept returns based on the policies as follows:

General Return Policies:

At this time, due to COVID-19 we are unable to except returns on any soft goods including all apparel, plush and Vera Bradley. All sales are final.

Merchandise accompanied by an original Annie’s sales receipt may be returned for exchange, credit, or refund within 30 days of purchase. Merchandise must be returned in original packaging and in like-new, saleable condition with tags/UPC barcode attached. No refunds, no returns for items returned broken, opened, or damaged. We require customer information and signature on all returns. Manager approval is required for all returns. Clearance merchandise are final sale
and cannot be returned or exchanged.

All returns processed according to original payment method. If your purchase was made by credit card, we must process your refund on that specific credit card. Ten business day hold for checks. 15 business day hold for checks during holiday period. Any cash refunds over the amount of $500 will be issued in the form of a check to be mailed within 5 business days.

If your purchase was made by check, a refund check will be issued from our corporate office and may take up to two weeks before you receive in the mail.

Returns without an original Annie’s sales receipt are eligible only for store credit at the item’s current selling price or after applying any recent discounts and/or coupons.
Requires valid photo ID to receive and redeem store credit.

Crown Rewards Policy

Crown Rewards points will be deducted at the time of all returns and exchanges.

Punch Card Policy

Exchanges or returns that earned stamps on Annie’s Ornament stamp card will require the stamp to be invalidated.

Sale Policy

We do not provide refunds or exchanges on clearance, or seasonal merchandise after the season, including Keepsake Ornaments.
For example: Christmas merchandise may not be returned after Christmas.

We carefully monitor returns and in some cases returns made with or without a receipt may be refused. Annie’s Hallmark Baldoria reserves the right to deny any return.